Jack Voigt is among those who keep the wheels turning and continues to do his part to bring quality products to each and every customer. With questions in hand, we reminisced about the past and can’t wait to see what the future brings.
1. How long have you been with the company?
Twenty- three years.
2. Have you always worked in the same department? If not, what other departments?
Started as the Distribution Manager but now residing as the Vice President of Operations.
3. Why have you stayed so long?
While looking for a career improvement, LTD showed a lot of growth and opportunities to contribute.
5. What do you look forward to about coming here each day?
Finding ways to improve the customer experience.
6. Favorite LTD product of all time?
Plush character that holds kitchen towels.
7. Sum up your feelings about working at LTD in five words or less.
“Where has the time gone?”
Jack started his journey with LTD as a Distribution Center Manager in 1990. At this time LTD’s warehouse had grown to 200,000 square feet and over the years would add an additional 150,000 thousand. Over his twenty three year career, Voigt became the Vice President of the Distribution Center and finally the Vice President of Operations which not only oversees the warehouse but also the order processing, payment and call centers.
Over the years Voigt has witnessed a tremendous amount of growth with LTD since he started in 1990 and has dedicated his career to making improvements. The customer service department in particular has had numerous improvements such as a chat feature on the website to better assist web customers. Additional projects included more information on in-stock items and working with the Better Business Bureau. The LTD family was delighted in 2013 to be awarded with the coveted BBB Torch Award for Marketplace Excellence.
He described, his best memory of LTD is of a company party that was held during the Olympics. The grand party included captains and teams with versions of Olympic Games such as; water balloon tournaments, soccer, and even a 3-legged race. The lucky gold medalists would even receive a gift for their triumphal win. Christmas is always a fun time at LTD as it is viewed “like a football season” including events leading up to a Christmas much like games leading up to the Super Bowl.
As the company continues to grow, Voigt strives to provide customers with the best experience possible. This means giving customers a voice through various methods and tuning into what is important to them. Year after year the company has brought back not only a favorite of our customers but is also one of the most loved products of this LTD family member. The Plush holiday characters hold decorative towels to keep them out of the way in the kitchen. Being fun and functional, they have always been a popular product and still can be found in the current catalog.
Now looking back on the company’s accomplishments and remembering the wonderful journey, Jack Voigt stopped and wondered, “Where has the time gone?”
After 50 years and many more memories to share, this is just the beginning of LTD Commodities bright future.