How to Sign Up and Manage your LTD Account

Upon shopping our LTD Commodities website, you already have a list of fabulous items and can’t wait to order. Just open an account and you will be on your way to great savings. We put together the different ways you can open an account with us so you can start saving asap.

LTD-My-Account

Visit our website
Just click on “My Account” at the top of the screen. When the on the next screen comes up you can click on “Continue under Create a New Account” to set one up.  Be sure to fill in all the required fields to order.

Call us
You can also give us a call and speak to one of our friendly Customer Service Representatives at 847-295-5532 Monday-Friday, 7:00 -8:00 P.M CST.  They would be happy to set up an account for you and request a catalog or place an order for you.

Mail your order
If you have perhaps borrowed a catalog or visited the web, but prefer to mail or fax in your information to:

LTD Commodities
2800 Lakeside Dr.
Bannockburn, IL. 60015
Fax :  847-604-7600

Once we receive your information or order we will set an account up for you.

Business
If you have a business and would like to provide your business information to maximize your shopping opportunities, you can do so by selecting the “I’d like to provide my business information”; check box during while you are creating your account.

Change of Address

A change of address is easy, whether you already have an account or need to make changes to your new account.

Manage-accountUpdate
If you need to update your address you can do this by going to our website. Sign into your account and then click on the My Account page. Once there, select “Change the Account Information.”  You can make your changes on that page.

Online
You are also able to update your information including your address on your account when you place your next order online. Please note that these changes must be made prior to submitting your order. Unfortunately, we cannot change “ship to” addresses on orders already placed or in process.

Additional Changes
For other changes, you can log into “My Account”, where you have the option to update and change your sign-in and subscriptions, address book, payment methods and business account information. After entering the new information, be sure to click the “Update” button for your changes to take effect.

Call us
If you would rather speak to someone, feel free to contact one of our friendly Customer Service Representatives at 847-295-5532 Monday-Friday, 7:00 -8:00 P.M CST.  They would be happy to update your information on your account.

Romeo, Romeo Where for Art Thou Promo?

50-logoLTD Customers are savvy shoppers and want to get the best value for their money, it’s no surprise that they would look for additional money off their orders by looking for promo codes. If you’re a savvy shopper, we’ve got some great ways to keep up to date on fabulous deals.

In order to find or receive our promo codes you can do the following:

•    Make sure we have your current email address and are signed up to receive our emails. We regularly send emails to our customers that include a can’t miss deal.

You can sign up right on our website where it says, “Sign Up Now For Email Discounts & Offers!” or you can sign up when speaking with a Customer Service Representative as they will be happy to help you.

Email-sign-up

•    Another way to find promos is to “Like” us on our Facebook Page. Keep an eye out for promotions and coupons given exclusively to our Facebook Friends.
•    Bird is the word! Follow us on Twitter. We tweet about great deals and fab items. You’ll be kept up to date with any new promotions.
•    Stay social and don’t forget to connect with us on Google+ and Pinterest.

Lastly, LTD offers so many quality products at great values, you can check out our Online Only Specials on our website. They don’t require you to a promo code because the prices are already marked down and are great deals.

With all of these ways to stay connected, you’ll be sure to find your treasures as a great value.

3 Facts About Shipping Your Order

shipping-boxWith the fold of a corner and the flip of a page you are on your way to creating a list of treasures to order. Just like kid at Christmas, it is hard to wait for your package to arrive to your door but with a few facts under your belt, you can shop with confidence.

 1. Shipping 101

When ordering your favorite items, you want the order to get to into your hands as quick as possible. One way to ensure that is to provide a physical address as your shipping address. Your order can ship through UPS or the Post Office. UPS is only able to ship to a physical address so providing a P.O. Box may cause a delay in receiving your treasures. In addition, it is important to add your suite or apartment number. Doing so eliminates items being delivered to the wrong unit or being returned as undeliverable.

2. Get your stuff on time

Holiday décor and gifts are just the tip of the iceberg of fabulous products you can find at LTD but they also need to arrive in time for the event. There are a few time- frames depending where the package is being shipped. At this time, LTD Commodities ships to the 48 contiguous states in the United States of America. Though we are unable to provide express shipping, time-frames may very on the time of year so be sure to contact your friendly customer service rep at (847) 444-3150 to check on the time-frame in your area before you order.

3. A little AD goes a long way

Additional Delivery allows us to provide you with a wider selection of items and décor to make your home beautiful. These key household staples are heavier in weight which requires an additional shipping fee to get to your door. You will find AD attached to a product on our website when you are choosing your favorite items. Another helpful place to find if there is AD is at check out. You will find the AD on useful items such as coffee tables, bookshelves, TV stands and multi-storage units that help you create a fabulous room in your home at a value that can’t be beat. These key items can bring any room together including the bathroom. A slim storage cabinet or an over-the-toilet stand can help you organize and provide more space for your necessities.

Image Credit: Iconarchive

LTD Anniversary Spotlight: Karen Wallace

Karen WallaceAs LTD Commodities has grown over the years it has provided opportunities for employees to shine.

Karen Wallace is just one of the brilliant stars that made the bold move to Chicago from Miami as the company grew and included the abc distributing brand. From move to merge, Karen shared her recollection of it all.

1. How long have you been with the company?
Thirty seven years but it seems like yesterday.

 2. Have you always worked in the same department? If not, what other departments?
Started typing invoices (on a typewriter) moved to HR, but my favorite change was when I moved into the buying department and started the hunt for all our fantastic products.

3. Why have you stayed so long?
It’s a great job, excitement everyday and I have had the pleasure of participating in the company’s successful growth.

4. Your best memory?
Exciting travel experiences, exciting places, and making the big move to Chicago.Icicle lights

5. What do you look forward to about coming here each day?
Tackling all the projects on my desk with the help of a lot of amazing co-workers.

6. Favorite LTD product of all time?
The 50 pc. flatware set which included sending a sample fork and the Icicle lights.

7. Sum up your feelings about working at LTD in five words or less.
“It’s like winning the lottery.”

Karen’s Adventure

Karen started her career long before the merger of abc and LTD. At this time abc was located in sunny Miami, Florida. In 2006 the two companies came together under one name as LTD Commodities LLC to provide even more quality products and great savings to customers across the U.S. She was invited to join the team as the company moved to a central location in America’s heartland in Illinois.

Karen started her career when there were less than 40 people employed with the company.  With the growth opportunities available she was able to work in multiple areas of the company and participate in some aspect of multiple departments. She was able to work side by side with the president of abc and started working in merchandising which evolved into buying product and hiring new buyers to assist.

With new opportunities at every corner Karen recalled that one of her favorite memories while traveling was being present in 1997 when Hong Kong was handed back to China to mark the end of the British rule.  Another memory that left a lasting impression was living through hurricane Wilma while in Miami. The photo studio was destroyed but the abc team pulled together and was able to get the studio moved and back in business in less than three days.  Besides taking new opportunities, she also gave employees opportunities to learn new skills and grow within the company.

As abc and LTD merged in 2006, Karen was asked to move to Chicago, and embracing the new adventure she accepted. After getting settled in Chicago she felt right at home with a team she quickly had great confidence in, which still holds true to this day.

After so many wonderful years with LTD there are still a few products that she holds as her favorites; a stunning 50 pc flatware set that sold for $13.95 and beautiful icicle lights that could create a breathtaking winter scene.

With so countless adventures achieved, and only 5 words to use, Karen Wallace could only describe her journey with, “it’s like winning the lottery.”

Take Me Through the Order Trail

Placing an order online is convenient, easy and the best way to place an order.  Not only can you view the items, you can get descriptive details and be able to check your order status until your items arrive safely to your door.

Quick order or View catalogs and add to your cart.

  1. There are two ways to order online with LTD. If you like to view the items while you are shopping, just click into the item and add it to your cart. You can view your favorite items in your cart when you are finished. product-details

Using the Quick Order Form is great to enter an order when you know what you want or have a variety of items from different catalogs that you can quickly enter. Either way, shopping online with LTD you will receive quality items at great prices!

quick-order

Done Shopping?

  1. Once you have completed your shopping, click on check out. Just follow the steps to review your order then check out with our secure checkout process. A confirmation number will be sent to you showing your order has been received.

behind-the-scenes

The behind the scenes process

3. Once your order enters our system, there is a wonderful team of LTD employees ready to get your order packed and shipped out to you.

Waiting on your order? These steps will show you how to check your order status.

  1. Go to our homepage and click on order status at the top of the page.
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  1. Enter your order confirmation number and your last name in the Check order Status section and click View Order to see your order status.
    check-order-status
  2. Click on View Order and you will be able to view the status of each item from that order.
    quick-order-form

Now you are ready to receive your merchandise directly to your door. Come back next week for our next tip.

LTD Anniversary Spotlight: Jack Voigt

Jack Voigt ImageFrom the humble beginnings including an old post office building to a corporate office building with two distribution centers, there are people all throughout the company that make the magic happen.

Jack Voigt is among those who keep the wheels turning and continues to do his part to bring quality products to each and every customer. With questions in hand, we reminisced about the past and can’t wait to see what the future brings.

1. How long have you been with the company?
Twenty- three years.

2. Have you always worked in the same department? If not, what other departments?
Started as the Distribution Manager but now residing as the Vice President of Operations.

3. Why have you stayed so long?
While looking for a career improvement, LTD showed a lot of growth and opportunities to contribute.

4. What is your best memory?Jack-Favorite
The company Olympic party.

5. What do you look forward to about coming here each day?
Finding ways to improve the customer experience.

6. Favorite LTD product of all time?
Plush character that holds kitchen towels.

7. Sum up your feelings about working at LTD in five words or less.
“Where has the time gone?”

Jack’s Journey

Jack started his journey with LTD as a Distribution Center Manager in 1990. At this time LTD’s warehouse had grown to 200,000 square feet and over the years would add an additional 150,000 thousand. Over his twenty three year career, Voigt became the Vice President of the Distribution Center and finally the Vice President of Operations which not only oversees the warehouse but also the order processing, payment and call centers.

Over the years Voigt has witnessed a tremendous amount of growth with LTD since he started in 1990 and has dedicated his career to making improvements. The customer service department in particular has had numerous improvements such as a chat feature on the website to better assist web customers. Additional projects included more information on in-stock items and working with the Better Business Bureau. The LTD family was delighted in 2013 to be awarded with the coveted BBB Torch Award for Marketplace Excellence.

He described, his best memory of LTD is of a company party that was held during the Olympics. The grand party included captains and teams with versions of Olympic Games such as; water balloon tournaments, soccer, and even a 3-legged race. The lucky gold medalists would even receive a gift for their triumphal win. Christmas is always a fun time at LTD as it is viewed “like a football season” including events leading up to a Christmas much like games leading up to the Super Bowl.

As the company continues to grow, Voigt strives to provide customers with the best experience possible. This means giving customers a voice through various methods and tuning into what is important to them. Year after year the company has brought back not only a favorite of our customers but is also one of the most loved products of this LTD family member. The Plush holiday characters hold decorative towels to keep them out of the way in the kitchen. Being fun and functional, they have always been a popular product and still can be found in the current catalog.

Now looking back on the company’s accomplishments and remembering the wonderful journey, Jack Voigt stopped and wondered, “Where has the time gone?”

After 50 years and many more memories to share, this is just the beginning of LTD Commodities bright future.

LTD Anniversary Spotlight: Mike Hori

Mike-HoriWe are proud to be celebrating the 50th anniversary and excited to share the celebration with all of our wonderful customers. LTD has been a part of many families’ lives for generations and as we grew, your family was there.

We want to introduce to you some of the LTD employees that make it all possible. This week we are proud to introduce Mike Hori.  We asked some fun questions and had a few laughs while we walked down memory lane.

1. How long have you been with the company?
Forty-one glorious years.

2. Have you always worked in the same department? If not, what other departments?
Departments include the warehouse, mail room, buying and merchandising.

3. Why did you stay so long?
That actually wasn’t my original intent. I was working here part time while going to school. During the years I was attending school and working here part time, the company was experiencing continuous growth. After graduating, the company asked me to stay full time. LTD was a small company back then however, it seemed to be a company going in the right direction so I took the job and never had regrets.

4. What is your best memory?
Starting out as a part-timer and getting to know my co-workers. Most of the warehouse employees were all in the same age group. We would get together after work and socialize with poker games, parties, picnics and go golfing.

5.What do you look forward to about coming here each day?Mike-Hori-favorite-product
There is something new each day. Every day there are new challenges and with that comes new learning experiences. Plus- I’m surrounded with a lot of great people.

6.What is your favorite LTD product of all time?
A stuffed animal with jacket. This was one of the biggest selling products of all time. I had a special interest in this item because I was working as a buyer at that time.

7.Sum up your feelings about working at LTD in five words or less.
Just Livin’ The Dream.

Mike’s story in a nutshell

Mike’s story with LTD began in 1972. Back in those days LTD didn’t have a catalog. Advertising was an 11X17 flyer promoting one item at a time. The warehouse didn’t have any automation. Even the one dock door had to be lifted manually. There were a few pallets but at the time the company did not have a forklift or a pallet jack.  Computers were still in a visionary stage in 72’; in fact electric typewriters were considered leading edge. Most of the typewriters at the time were manual.

At that time, the most popular products were flatware, melamine (plastic) dishes, coffee thermoses and cutlery. Besides the warehouse, Hori worked in the mail room, buying and merchandising departments.

Hori who has now been with LTD Commodities for 41 years stayed with the company as he noted growth was “phenomenal” and was continuously improving marketing strategies, work processes and employee engagement. The company’s second home was an old post office building in Chicago and after a few moves over the years, have settled in Bannockburn, Illinois with a distribution center also in Aurora, IL. One of his best memories to date is when he first started in 1972,employees he worked with were part-time and all had a great feeling of camaraderie.

Hori is always looking forward to a new day with LTD. There is always something new happening each day and the company is continuing to evolve and make improvements. From selling one item at a time in 1963 only through mail to taking orders through mail, phone and web today. From all of the thousands of products that LTD has sold, Hori’s favorites have been a set of stuffed animals with jackets, a bear, a raccoon and a panda that sold for $3.95. The trio was a best seller and still holds the prestigious title today. His second favorite was a nylon Easter basket that looked like a bunny. Similar fun products for the holidays can be found in current catalogs.

Today Mike Hori is the Vice President in Merchandising and continues to work hard to help bring one world of values to all LTD/ABC customers. Hori described his years of working at LTD Commodities as Just Livin’ The Dream otherwise, “Just L.T.D.”